Oh dear! Your vouchers will have been sent to the email address you provided at checkout, if you haven’t received these then it’s likely to be one of a couple of things. Firstly please check your Junk or Spam folders as sometimes an overzealous web shield can stop our emails getting through. Or just log into your account, click previous orders and you’ll be able to view them online. If you still can’t access them, please get in touch with us.
Whilst going to the cinema is a favourite for everyone, it can become very expensive! Put simply, we’re here to help you save money, by offering discounted cinema vouchers at cinemas across Australia. You simply purchase vouchers from us at a discounted price, which can be exchanged for one cinema ticket at your chosen cinema; the easiest way to think about it is that you "pay" The Cinema Society to receive a "free entry" for the cinema.
Your vouchers are delivered to you instantly via email, and can be exchanged for tickets at your chosen cinema, either at the box office or online via their website (depending on the cinema).
Not at all - you buy the vouchers first, and then you can redeem these with your chosen cinema and select your movie. Plus they are valid for months, so you have plenty of time if you can’t decide what to watch!
We take security incredibly seriously, and all payments made through our site are encrypted. We use both Stripe and PayPal to process payments (both leading providers) and we don’t store any card details, so you can rest assured your details are secure with us.
As you can imagine, cinema ticket prices vary considerably all around Australia. To try and keep things simple we’ve agreed standard pricing with the cinemas. That will mean the more expensive cinemas look like amazing value, while compared to cheap day ticket midweek it perhaps won’t look like a huge discount. Our pricing is designed to give the best mid-point so please bear that in mind, and it’s also based on cinemas “peak” prices, for example evenings and weekends, when going to the cinema is most popular.
We’d love to get every cinema onboard, and we continue to attempt to develop trading relationships with cinemas across Australia. If we don’t have your preferred cinema yet, please get in touch with us and we’ll see what we can do!
Please refer to the instructions you received for exact details on how to redeem your code online or at the box office, as it’ll vary depending on cinema chain. It’s also worth noting whether there are any exclusions; most vouchers can’t be used on “event” screenings for example.
If it’s still not working, please contact us – we’ll get in touch with the cinema to identify the issue.
Normally we cannot offer a refund for your vouchers once orders have completed. However, if you go ahead and make a new purchase for the correct vouchers you need, and then let us know when you have done this by sending us an email. We will then be able to cancel the incorrect vouchers purchased by mistake and begin the refund process for you.
We’re afraid not; as it’s a digital product and immediately available to you, we’re unable to accept returns. Please remember our cinema vouchers have long validity dates, so if you’re no longer plan on going to the cinema in the short-term, you should still be able to use these at a later date.
The Cinema Society is a benefit for closed user groups, and our benefits aren’t available to the general public. If you’re looking to offer The Cinema Society to your employees or members, please get in touch with us. We’d love to hear from you.